FAQ
Answers, without the marketing voice
If your question isn't here, the documentation probably covers it — and if it doesn't, we would like to know.
The short answers
- Setup takes about ten minutes per channel
- No developer needed for supported platforms
- We never store card numbers or bank passwords
- You keep your existing payment provider
- Export everything, any time, in any format
Getting started
Connecting your first channel takes about ten minutes — mostly waiting for the OAuth consent screen. The initial historical sync depends on volume: a store with 5,000 orders typically backfills in under an hour. Most sellers are looking at accurate live data on day one and have their rules and automations tuned within the first week.
Integrations & data
Storefronts: Shopify and WooCommerce. Marketplaces: Amazon, eBay, Etsy and TikTok Shop. Messaging: website chat, Messenger, Instagram, TikTok, WhatsApp, SMS and email. Payments: Stripe, PayPal and additional regional providers. Shipping: DHL, UPS, FedEx, USPS, Royal Mail, DPD and Aramex. Anything else connects through the REST API, SDK or webhooks.
Payments & money
No. You keep your existing Stripe, PayPal or other provider accounts and your existing rates. CubieFlow connects to read transactions, fees, refunds, balance and payouts so it can reconcile them against orders. We are the accounting layer, not the processor.
Security & compliance
Role-based, scoped down to the individual store and module. A finance lead can see payments and reporting across all stores while an operations assistant sees one store's order queue and nothing else. Every access change is written to an audit log that you can export.
Plans & support
Fourteen days, with every feature unlocked including AI and API access. No credit card required to start. If you need longer to complete a migration, ask — we would rather you evaluate properly than rush.
Still stuck on something?
Ask a specific question and you will get a specific answer from someone who has used the product.
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